![]() ![]() They just do not care, and there are plenty of other options.Surrounded by breathtaking red rock cliffs and stunning natural wonders, the Holiday Inn Express® Moab is perfect for families, outdoor and business guests. Not everything goes right in this business, and expectations are surely tempered in the current environment, but the courtesy of a certain amount of professionalism and a minimum level of service is due, and cleanliness can never be short-changed (not only did they ignore the issues presented after the first night the following morning, but the exact same bowl of rotting fruit was put out for guests again the second day, even after management had learned that two guests had taken ill the day before, potentially/likely due to the rotting fruit). note that there were no other rooms to move to, and that the General Manager Ray who was supposed to follow up on these issues not only never did, but failed to acknowledge any of them ("I never heard anything") when we followed up several weeks later after unsuccessfully going back and forth with the Choice Hotel Group at corporate (evidently these properties are all independently owned, and they took no responsibility for the hotel's condition or maltreatment of their customers, as well). two people in our party got sick, and (3) there was absolutely NO follow-up from the front desk/management/ownership, despite multiple representations that there would be (including retroactive credit for one of the rooms, after speaking with front desk personnel both mornings and at check-out. We stayed two nights, four rooms in total and all had issues, but the most significant were (1) that the rooms were way too hot (in October!) and the heat could not be turned off (all rooms had this issue), (2) the breakfast buffet was about the poorest quality we've ever seen, and the fruit bowl of oranges in particular was rotting. Hotels near Canyonlands Field Institute.Hotels near Moab Watersports & Gear Rentals.Quality Inn Moab Slickrock Area Features.Hotels near Quality Inn Moab Slickrock Area. ![]()
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